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15Mins Live Podcast - 跟讀挑戰 – 星宇航空需釐清航班混亂事件Starlux asked to explain flight chaos

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摘取文章:https://www.taipeitimes.com/News/taiwan/archives/2023/05/08/2003799372

Starlux asked to explain flight chaos

星宇航空需釐清航班混亂事件

The Civil Aeronautics Administration yesterday asked Starlux Airlines to issue an explanation after more than 300 Taiwanese passengers were stranded at Narita International Airport in Japan on Saturday night due to flight delays caused by crosswinds and problems with the airline’s aircraft.

民航局昨天要求星宇航空針對週六晚間因橫風和飛機問題導致逾300名台灣乘客滯留日本成田國際機場的事件,給予說明。

The airline said in a statement that Flight JX803 to Taipei was scheduled to take off from the Tokyo-area airport at 4:10pm on Saturday.

航空公司在一份聲明中表示,星宇航空JX803班次原定於週六下午4:10從東京成田機場飛往台北。

Due to an abnormality detected in the Airbus 350’s navigation system, it was obligated to conduct an inspection, which was not completed until 6:30pm, the airline said.

由於空中巴士350的導航系統出現異常,航空公司有義務進行檢查,檢查直到晚上6:30才完成。

However, crosswinds disrupted flight operations at Narita that day, with many flights lining up for departure, the airline said.

然而,當天成田機場的橫風打亂了航班運行,許多航班在等待起飛,航空公司表示。

As air traffic controllers continued to delay clearing JX803 for takeoff, potentially causing cabin crew to exceed their maximum working hours, the airline quickly dispatched two pilots to the airport to operate the flight, it said.

由於航空交通管制員繼續延遲批准JX803起飛,可能導致機組人員超出最長工作時間,航空公司迅速派遣兩名機師前往機場操作該航班。

However, no flights were allowed to land or depart outside the airport’s operating hours, nor were passengers allowed to pass through customs, claim their luggage or leave the airport, the airline said.

然而,機場不允許航班在運營時間以外起降,乘客也無法通過海關、領取行李或離開機場,航空公司表示。

Starlux said it could only arrange for passengers to spend the night at the airport, providing them with sleeping bags, snacks and bottled water.

星宇航空表示,他們只能安排乘客在機場過夜,為他們提供睡袋、零食和瓶裝水。

To facilitate the return of the passengers, 113 of the flight’s 302 passengers changed their tickets to return to Taiwan on EVA Airways flights, Starlux said.

為了方便乘客返台,該班次302名乘客中有113人改簽長榮航空航班回台灣,星宇航空表示。

The airline said it dispatched an Airbus A321 to bring back the remaining 189 passengers, who landed at Taiwan Taoyuan International Airport at 3:35pm yesterday.

該公司表示,他們已派遣一架空中巴士A321將剩餘的189名乘客接回,該班機於昨天下午3:35抵達台灣桃園國際機場。

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  1. Do you think Starlux handled the incident well?
  2. What should one do when faced with flight delays?