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Humanoid Pepper joins Taoyuan City Government


Pepper, a humanoid robot with artificial intelligence (AI), jointly developed by the Taoyuan City Government and the Ministry of Economic Affairs’ Industrial Development Bureau, is now deployed at the main hall of the Taoyuan City Government on the first floor to answer questions from members of the public about the government’s services provided to local residents.


Taoyuan Mayor Cheng Wen-tsan on Dec. 20 welcomed Pepper on joining the city government at a council meeting and presented the robot with an employee ID card. According to Cheng, Pepper can access a wide-ranging cloud database, which allows it to answer questions about the services provided by each bureau under the city government as well as general questions about living in the city. Moreover, the robot’s artificial intelligence enables it to learn and improve itself. The more questions people ask it, the better its answers become.


Head of the Taoyuan City Government Research and Evaluation Commission Chan Ho-shun says that Pepper will be available to help members of the public every day from 9am to 4pm, with no lunch breaks, at the Taoyuan City Government’s main hall on the first floor. In addition to welcoming visitors to the city government and guiding them to where they want to go, it can also answer questions about government services provided to the city’s residents, Chan adds. Pepper is not only helping the government reduce its costs, but is also fun to look at and interact with.


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